repair

Repair/Calibration

Stellar Technology performs repairs on our pressure transducers, load cells, torque sensors and temperature transducers as well as like sensors from other manufacturers.

Before shipping your sensors for Repair/Calibration:

  • Submit a request at the following link:  https://www.stellartech.com/contact/request-a-repair-quote/
  • Using this link, please include the necessary information below to ensure optimum processing of your Repair/Calibration request:
    • FULL CONTACT INFORMATION (Name, Address, Phone & Email)
    • Serial number AND model number (if the returned unit is a Stellar Technology product)
    • Model number and manufacturer (if not a Stellar Technology product)
    • Circumstances associated with what caused the need for repair (note: the more we understand the application and details surrounding the need for repair, the better the knowledge we have in addressing future repairs of this kind
    • Which do you need ? Calibration, Repair or BOTH
    • Do you need a Findings Report ? (If required, these are $75.00/unit; this must be requested prior to any evaluation starting
    • Warranty repairs will be considered after initial evaluation

Once your request is received:

  • You’ll be sent an email (usually 24-48 hrs) which will provide you with:
    • A Return Authorization Form
      • It’s important to reference this RMA# on all correspondence/documentation.
    • Initial Quote
      • A purchase order will be required prior to any work starting on an RMA order once the unit is sent to Stellar Technology.
    • Return Instructions

Upon completion of the evaluation/calibration:

  • You will be sent a quote for any further evaluation or suggested repairs
  • If the unit/s are deemed unrepairable, we will recommend the units be dispositioned