LORD Sensing – Stellar Technology performs repairs on our pressure transducers, load cells, torque sensors and temperature transducers.
Before shipping your sensors for repair, please contact our customer service department at 716-250-1900 and describe the conditions associated with the need for repair. Based on our experience, we may be able to resolve an apparent repair issue over the phone. If the product is to be forwarded to our location, a customer service staff member will provide an RMA (Return Material Authorization) number. We request this RMA number be printed on the package(s) being sent to us for repair. This improves the ease of processing and ensures an improved turn-around time.
Once you have the RMA number, the following information will help ensure optimum processing of your repair request:
If, when repaired, the unit does not meet the original design specifications, we will contact you to determine if you wish to take any of the following actions: